Skip to content
SupportOpen Svay

Help

Limits and specifications

Every size, count, length and rate limit that matters, in one place.

These are the limits Svay enforces today. Where a limit is only a recommendation, the table says so.

ItemLimit
Videos in progress per workspace3 (queued, running or stopping); a video waiting for your approval does not count
Shot changes in progress3 per workspace, 1 per video
Aspect ratiosVertical 9:16 (default), Horizontal 16:9, Square 1:1
Approximate duration setting0:15 to 1:30, in 15-second steps (a target, not a hard limit)
Longest billable video3 minutes
Longest a single run can take1 hour
Text length in the editor4,000 characters per text layer
ItemLimit
Frames per image set1 to 10 (carousel default 6, story 3)
Frame title, body, call to action96, 260, 64 characters
Image formatsSingle post 1:1, carousel 4:5, story and reel cover 9:16
X carouselUp to 4 slides
Instagram, Facebook, LinkedIn carouselUp to 10 slides
LinkedIn post3,000 characters
X post280 characters
Facebook post5,000 characters
ChannelLimit
YouTube title100 characters
YouTube description5,000 characters
Instagram caption2,000 characters
Facebook post text2,000 characters
X post text280 characters
ItemLimit
Source document upload20 MB per file, 20 files at a time
Readable text per document120,000 characters
Custom instructions4,000 characters
Corrections30 per brand
Items svay picks per chat answer8 (up to 3 corrections reserved), plus up to 8 corrections as standing rules
Avatar photoPNG or JPEG, 20 MB
Voice clone samplesAudio, 25 MB in total
Brand font8 MB (.ttf, .otf, .woff, .woff2)
Mood board referencePNG, JPEG or WebP, 100 MB each
Brand photoPNG, JPEG or WebP (SVG for logos), 25 MB each
Brand musicMP3, M4A, AAC or WAV, 100 MB
Profile picturePNG, JPG or WebP, 1 MB
ItemLimit
Saved chats shown on Home50, newest first
Turns kept in one chat80 (the first is always kept)
Attachment per message1
Text attachment2 MB
Image attachmentPNG, JPEG or WebP, 8 MB
Document attachmentPDF, DOCX or PPTX, 20 MB
Voice dictation25 MB
Custom instructions on Home4,000 characters
ItemLimit
CSV importAn email column is required. No fixed row or size limit is enforced (the dialog says “a few thousand rows”)
Signup form fields6 on a newsletter signup, 30 on other forms
Form confirmation emails3 per address per day
Public form submissionsAbout 10 a minute per IP address, 60 a minute per form
Sending speedAbout 600 messages a minute by default
Monthly email sends20,000 on Growth and Pro, counted per recipient send including retries. No monthly limit on Enterprise. Resets on renewal; credits cannot extend it
Scheduled sends, A/B winners and automation stepsProcessed about every 5 minutes
A/B test size10%, 20%, 30% or 50%
Subject line (recommended)20 to 60 characters
Images in emailsUp to 1,200 px wide (logos 400 px)
Compare campaignsUp to 4
ItemLimit
PasswordAt least 8 characters
Invite linkOne use, valid 7 days
Password reset linkOne use, valid 30 minutes
Reset emails3 per hour per address
Two-factor emailed codeValid 5 minutes, 60 seconds between requests
Sign-in sessionAbout 7 days of inactivity
People per workspaceGrowth 2, Pro 5, Enterprise no limit (owner included)
Top-up1,000 credits per pack, up to 500 packs per purchase
Subscription credit accumulation500,000 (top-ups are outside this cap)
Weekly plan1 to 10 pieces, $1 to $100 budget, 4 to 168 hour veto window
Instagram hashtags watched30 every 7 days