Runs

A run is one video being made. This page covers watching one, fixing one that failed, and stopping one.

Find a run

The run view has no entry in the sidebar. You can reach it by:

• Opening a post in Performance → Posts and following Open video (only for posts Svay made).
• Going to /portal/<your-workspace>/runs in your browser.

Selecting a video under Creative Space → Recent work opens it in the video studio, where its progress is shown, rather than in the run view.

The run view has three tabs:

Tab	What it shows
Overview	Progress and the current step.
Steps	Every step and its status.
Activity	”Recent run, retry, approval, and publishing actions for this workspace.”

While a run is active the page updates by itself. You do not need to refresh, and the run continues if you close the tab.

Statuses

Status	What it means	What to do
Queued or pending	Waiting for a worker.	Nothing.
Running, in progress or processing	Working through a step.	Nothing.
Waiting	Svay needs you, usually to approve the cost.	Open the run and approve. Nothing moves until you do.
Succeeded	Every step finished.	Review it, then approve or request changes.
Failed or error	A step failed.	Press Retry.
Cancel requested	Stopping at the next safe point.	Wait for it to become Cancelled.
Cancelled	Stopped for good.	Start a new video.

Each step in a run carries its own status as well, so you can see where something went wrong, not just that it did. Steps a particular video does not need are skipped.

Note

There is no ETA. Videos take minutes, and a run can sit on one step for a while. You can leave the page.

When a run fails

Svay retries a failing step itself before it shows you Failed. Press Retry to restart from the first step that failed or is waiting. Svay keeps every step that finished, so you do not lose the script because the render failed.

If the same step keeps failing, the brief is usually the problem rather than the run. Change the brief and start a new video.

Cancelled runs cannot be retried

The Retry button can appear on a cancelled run, but Svay refuses it with “pipeline run has no failed or waiting step to retry.” Cancelling is final. Start a new video instead.

Cancel a run

Press Cancel on a queued or running video. The credits held for it are released. A run that has already succeeded or failed cannot be cancelled. A video waiting for your approval is cancelled from its approval card.

Limits

Limit	Value
Videos in progress per workspace	3 (queued, running or stopping). A video waiting for your approval does not count.
Longest a single run can take	1 hour

If a fourth is refused, Svay says “Your workspace can have up to 3 content jobs in progress at once. Video planning, editing, and rendering count toward this limit.” Wait for one to finish or cancel it.

Troubleshooting

My run has been Waiting for ages. It is waiting for you. Open it and approve the quoted cost.

I cannot find my run. Open the video from Recent work, or use the run view at the address above.

Retry shows an error. The run was cancelled, or no step failed. Start a new video.

The run is taking a long time. Normal. Real generation and rendering happen at every step. The Activity tab is the most useful thing to send support if you need help.